We provide hardware support for one year after shipment.
In addition, installers, CAD data, and other necessary information can be downloaded from our support page anytime. There is also an upload function so our company can perform an analysis if a problem occurs.
You can send them to us through the inquiries page at this website, or you can use the Support Hotline: +81-(0)3-6402-4507 (9:00 AM to 5:30 PM, except on weekends, national holidays, and holidays specific to our company).
This information can be found here.
We handle repairs at our head office in some cases and on-site in others.
For details, please contact a sales representative.
Yes. We generally provide such support through the office where the system was purchased, but please contact a sales representative for details.
The configuration and prices differ depending on the size of the object you want to inspect and the takt time. At ViSCO, we have a diverse lineup of image processing inspection systems, cameras, and other products to respond to the various needs of our customers. For details, please contact us here.
Examples would include our high-precision image processing technology, high-speed processing, and inspection algorithm, which rivals human capabilities.
ViSCO does not simply sell products. We propose visual inspection systems that can actually be used at production sites, including everything from optical system selection and automatic machine advice to after-sales follow-ups, and customers that have introduced our systems are generally satisfied enough to come back to us.
Every day, we strive to develop our image processing technology to bring it even closer to the capabilities of human eyes and satisfy even more customers.
We support Japanese, English, Chinese, and Korean.
We comply with CE.
In the case of an optical system consisting of lenses and lighting generally available on the market, the minimum size of defects that can be detected is approximately 3 to 5 μm in diameter. However, this is affected by workpiece conditions, so it is necessary to confirm the actual precision and performance based on a sample test.
Inspections are possible in some cases but not in others.
Our experienced staff will try to respond to your needs based on our results up until now. For details, please contact us here.
We can have a sales representative visit you and conduct a test, or we can loan you the necessary machinery and materials free of charge. For details, please feel free to contact us here.
We can have a sales representative visit you, or we can conduct a demonstration at our Tokyo head office or Osaka business office.
We conduct inspection feasibility tests and provide evaluation reports, etc. free of charge. For details on sample sending, delivery, etc., please contact us here.
You can contact us through the inquiries page at this website, or you can use the direct line to our sales dept.: +81-(0)3-6402-4506 (9:00 AM to 5:30 PM, except on weekends, national holidays, and holidays specific to our company).
Yes. For details, contact us here.
ViSCO's image processing inspection systems have a reputation for being easy to use and set up even for first-time users. We have a training program (optional) for customers who purchase our products, and we provide support to facilitate a smooth introduction.
Yes, we support introduction on existing lines.
We provide proposals on how to further improve inspection processes, including everything from optical system selection to automatic machine advice.
ViSCO does not simply sell products. We propose visual inspection systems that can actually be used at production sites, including everything from optical system selection and automatic machine advice to after-sales follow-ups. We also provide detailed support after introduction.
Unfortunately, we do not sell only cameras to first-time customers.
However, customers who have already introduced one of our image processing inspection systems can purchase cameras from us when they are reworking their inspection processes or buying additional systems.
Yes, our systems are used in 17 countries around the world (as of November 2018).
We are an expert group in the field of visual inspections and image processing inspections. We are not just a manufacturer. Instead, we are a visual inspection and image processing inspection system manufacturer that combines knowledge of and experience related to image processing algorithms, optical technology, electronics, and machinery in order to provide comprehensive consulting as a development engineering company.