Images all the way.ViSCO Technologies Corporation

Images all the way.ViSCO Technologies Corporation

Frequently Asked Questions

Repairs and support

QDo you provide after-sales support?
A

We provide hardware support for one year after shipment.
In addition, installers, CAD data, and other necessary information can be downloaded from our support page anytime. There is also an upload function so our company can perform an analysis if a problem occurs.

QWhere can I direct technical inquiries?
A

You can send them to us through the inquiries page at this website, or you can use the Support Hotline: +81-(0)3-6402-4507 (9:00 AM to 5:30 PM, except on weekends, national holidays, and holidays specific to our company).

QWhere can I go to find out about products for which sales or maintenance service has ended?
A

This information can be found here.

QWhere are repairs handled?
A

We handle repairs at our head office in some cases and on-site in others.
For details, please contact a sales representative.

QDo you provide technical support overseas?
A

Yes. We generally provide such support through the office where the system was purchased, but please contact a sales representative for details.

Products and inspections

QAbout how much does it cost?
A

The configuration and prices differ depending on the size of the object you want to inspect and the takt time. At ViSCO, we have a diverse lineup of image processing inspection systems, cameras, and other products to respond to the various needs of our customers. For details, please contact us here.

QHow do your products differ from those of other companies?
A

Examples would include our high-precision image processing technology, high-speed processing, and inspection algorithm, which rivals human capabilities.
ViSCO does not simply sell products. We propose visual inspection systems that can actually be used at production sites, including everything from optical system selection and automatic machine advice to after-sales follow-ups, and customers that have introduced our systems are generally satisfied enough to come back to us.
Every day, we strive to develop our image processing technology to bring it even closer to the capabilities of human eyes and satisfy even more customers.

QWhich languages do your image processing inspection systems support?(Do you support any national languages?)
A

We support Japanese, English, Chinese, and Korean.

QTell me which standards your image processing inspection systems satisfy.
A

We comply with CE.

QApproximately what is the minimum size of defects I can detect with your systems?
A

In the case of an optical system consisting of lenses and lighting generally available on the market, the minimum size of defects that can be detected is approximately 3 to 5 μm in diameter. However, this is affected by workpiece conditions, so it is necessary to confirm the actual precision and performance based on a sample test.

QAre visual inspections possible for any sort of product?
A

Inspections are possible in some cases but not in others.
Our experienced staff will try to respond to your needs based on our results up until now. For details, please contact us here.

Introduction

QI am considering purchasing a system, but are on-site tests available?
A

Yes.
We can have a sales representative visit you and conduct a test, or we can loan you the necessary machinery and materials free of charge. For details, please feel free to contact us here.

QCan you conduct a demonstration?
A

Yes.
We can have a sales representative visit you, or we can conduct a demonstration at our Tokyo head office or Osaka business office.

Q Can you conduct a test for me? Will it cost money?
A

We conduct inspection feasibility tests and provide evaluation reports, etc. free of charge. For details on sample sending, delivery, etc., please contact us here.

QHow do I contact a sales representative?
A

You can contact us through the inquiries page at this website, or you can use the direct line to our sales dept.: +81-(0)3-6402-4506 (9:00 AM to 5:30 PM, except on weekends, national holidays, and holidays specific to our company).

QCan I purchase your products through a distributor?
A

Yes. For details, contact us here.

QDo I need any special knowledge to introduce an image processing inspection system?
A

ViSCO's image processing inspection systems have a reputation for being easy to use and set up even for first-time users. We have a training program (optional) for customers who purchase our products, and we provide support to facilitate a smooth introduction.

QCan I introduce one of your systems on an existing conveyance line?
A

Yes, we support introduction on existing lines.
We provide proposals on how to further improve inspection processes, including everything from optical system selection to automatic machine advice.

QDoes ViSCO handle anything other than the selling of image processing inspection systems?
A

ViSCO does not simply sell products. We propose visual inspection systems that can actually be used at production sites, including everything from optical system selection and automatic machine advice to after-sales follow-ups. We also provide detailed support after introduction.

QIs it possible to purchase only a camera?
A

Unfortunately, we do not sell only cameras to first-time customers.
However, customers who have already introduced one of our image processing inspection systems can purchase cameras from us when they are reworking their inspection processes or buying additional systems.

QHave you ever exported image processing inspection systems to other countries?
A

Yes, our systems are used in 17 countries around the world (as of November 2018).

Introduction to our company

As an expert group in the field of visual inspections and image processing inspections, we provide products that continue to lead the industry.

We are an expert group in the field of visual inspections and image processing inspections. We are not just a manufacturer. Instead, we are a visual inspection and image processing inspection system manufacturer that combines knowledge of and experience related to image processing algorithms, optical technology, electronics, and machinery in order to provide comprehensive consulting as a development engineering company.

Inquiries / Support
Please feel free to contact us with any questions or concerns related to our various products.
Contact us by phone
+1-773-332-3775
Contact us on the web
InquiriesYou can send inquiries to us here
Support HotlineYou can send technical inquiries to us here

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